
THE CORK, THE BOTTLE & THE BRAIN
“Uncorking Neuro Linguistic Programming”
“First and Foremost, our responsibility as Sommeliers is to entertain, to serve and to create positive memories” – Jörg Pfützner
“The Cork, The Bottle and The Brain” sounds like the title to a fairy tale. However, for the purpose is this essay, it's utilized with reference to the phenomenon accompanying the enjoyment of wine; highlighting the fact that the appreciation of wine is essentially a multi-sensory experience subject to the observer's evaluation criteria, both conscious and unconsciously. Hence, the subject of wine cannot be fully understood and appreciated divorced from the observation that an individual's experience of a particular wine(s) is inextricably fused with nothing but a neuro-physiological associative response, subject to lucid stored memories (“reiterating the notion that the ‘observer’ cannot be ignored”).
Notwithstanding the fact that the study (Eonology and Viticulture), the cultivation of the vine (Vitis Vinifera Vinum), the production of wine (Viniculture) and the enjoyment (Consumption), on the other hand, serves as constant reminder that the human race is constantly on the move; constantly learning and evolving; constantly exploring and experimenting; constantly being demanding and being unpredictable; never really satisfied with the status quo.
… and for more than 6000 years the human race has been obsessed with this little plant, cultivating it across the globe (far from its original home of Asia Minor), pruning it (to increase quality), trellising it (to improve yield), grafting it (to safe it from Phylloxera), blending it (to strengthen it), fortifying it (to produce Ports, Sherries and Jerapegos), burning it (to produce brilliant cognacs, armagnacs, au de vie and grappas, recycling it into its complete whole. And for all these thousands of years this little plant has never failed us, never failed to deliver consistent quality at the required time, never failed to adapt to our sometimes impossible and selfish demands, never failed to amaze, satisfy and amuse us. The history of wine reads like a love story of joy & trial, laughter & tears, triumph & error, survival & betrayal, resilience & pain, perseverance & betrayal and the ultimate triumph against insurmountable odds.
Yes, it is my confession that I have hopelessly fallen in love with this little plant. I want to know everything that is to know about her. In the stillness of the night my mind is filled with thoughts about her, neither can I keep my hands of her. I am afraid to remove my gaze of her, lest I miss a heart beat. It is as if I can remember the moment when I saw her for the first and it all made sense. It was a revolution.
In addition to it all, during my first lecture at the Cape Wine Academy I became aware of the fact that there exist distinct parallels being wine and Neuro Linguistic Programming; a modern human behavioral science observing the relationship between language (both verbal & non-verbal) and behavior (both conscious & unconscious). The subjectivity, lucid and hypnotic language patterns and bias towards certain brands and names was all unmistakable.
Every wine magazine, journal, news letter, book and report that I could lay my hands upon I devoured, but not with a healthy mixture of suspicion and curiosity. I attended every forum, public tasting, or lecture (especially when it came to those who get paid to say something) with the same attitude. I insisted on conducting my own investigation, my own research, my own experimentation in order to formulate my own vocabulary and a structured finding.
I preferred the experience of going out in the field in search of that special bottle, finding it and laying my hands upon it, to admire and scrutinize the lable with awe and reference. And when I get ready to slowly and carefully uncork the bottle with precision, I want to be alone in my kitchen, with my notebook besides me. I want to smell the cork to sounds of Mozart or Tchaikovsky in the background. I want to slowly pour the liquid into my special tasting glass and be surprised my the flavors, aromas and bouquet. I want to swill and twirl the glass at my own time and leisure. And only when I am ready will I lift the glass and savor the first sip. I wait ... wait ... I remain patient until the is ready wine to open up and speak to me, to entice me, to seduce … and to alter my neuro-physiciology …
Yes, I have discovered that with each swirl, each twirl, each sniff and each sip the wine begins to unveil itself. It tells me stories, of where it comes from, how it was planted, how it was treated both in the vineyard and in the winery. It tells me who made it, how old it is and how long it is willing to last in the bottle. It tells me how best it should be enjoyed. Most importantly, it tells me whether it is a happy wine or not. Hence, in my opinion, the importance of developing a sophisticated, educated and disciplined palate.
In addition to Neuro Linguistic Programming (NLP) being defined as a study that observes the relationship between language and the nervous system, it is also defined a study that observers subjective human behavior. NLP is a systematic amalgamation of techniques and sequences based upon presuppositions founded and rooted in both Neuro & Cognitive Psychology, Gestalt Theraphy, Mathematicis, Computer Science (Information Technology & Information Systems), Transformational Grammar, both General Physics & Quantum Physics.
Based upon research and findings conducted at the University of California (1970s) by Dr. Richard Bandler (Mathematician & Computer Scientist) and Dr. John Grinder (Transformational Grammar Specialist), NLP has ever since its inception revolutionized all related disciplines such as psychology, psychiatry, physiotherapy, sport science, eduction, business administration, human resource management, marketing & advertising and our general understanding of human behavior (kindly refer to http://en.wikipedia.org/wiki/Neuro-linguistic_programming).
And as a Sommelier equipped with an acute sensory acuity and the ability to appreciate human behavior from an NLP perspective it has been my observation serving wine and educating people has taken on a new dimension. I thoroughly enjoy observing people from the moment they sit down, the manner in which they receive the wine list, the manner in which they talk about wine. I enjoy noting important cues from pupils, to eye patterns, to predicates (word phrases), to head positioning, to breathing patterns, to skin tone, to body movement, to gestures, etc.
As a Sommelier I do appreciate the importance of establishing rapport (unconditional trust) with the client or student, understanding the impact it will have on the proceeding wine experience. It might sound like a casual conversation to the audience, however, I understand that in most cases I have to accomplish all of the above (elicit an accurate palate profile) and provide a match from the wine available in my cellar, all of that within seconds.
As a Sommelier I do the appreciate the challenge of serving an Australian who is convinced that our Shiraz will never match those from the Barossa Valley, or an American who is disappointed in the fact that our Cabernet Sauvignons are not quiet like those from the Napa Valley, or a Frenchman who insists on being served a Burgundy style Chardonnay or Pinot Noir, or the ignorant South African who relish the opportunity to show off their shallow distorted eonological knowledge, or the patron who finds him in the wrong restaurant horrified at the price I charge for my wines … I love the ever transient dynamics of the wine industry … I love running into someone who knows a lot more than I do …
As Sommelier, qualified as a NLP Practitioner, I serve wine from the perspective that the brain, at any given moment, has the capacity to process 4 billion bits of information, of which it can only integrate 2000 … and that the neuro-cortex is capable of consciously holding +/- 7 to 9 simultaneously. NLP teaches that brain, in order to prevent us from going stark raving mad, has been programmed to distort, generalize and delete the information from the point of observation. NLP furthermore suggests that human beings respond to actual events indirectly ... “it is not the event that matters, rather it is your filtered interpretation of the event which will determine the outcome ... In other words any event can be interpreted as either good (an opportunity for success) or bad … ( a negative sign) … the brain interprets the signals and release all the necessary chemicals and hormones into the nervous system ultimately producing behavioral patterns consistent with producing success.
Ultimately as a Sommelier, I have come to learn that it is the experience (the story) that matters most and not so much the wine, that it is my job to ensure or provide (to the best of my ability) a positive experience.
Hence, when it comes to serving wine and to create an unforgettable experience for the client or student I regard, in the forefront of mind, three factors as most crucial; words (preferential predicates), tonality (tone, volume, speed, pitch and timbre) and physiology (eye patterns, breathing patterns, body movement, gestures and skin tone).
Hence, the art and science of being an effective Sommelier is all related to the magically ritual of opening and uncorking the bottle that matters … the elegant posture & technique of sniffing the cork, the swirling and the tasting that initial sip … and the stories that I have carefully selected as complementary template to the chosen setting … and the accompanying language sequence engineered and structured to enhance the magic of the moment …
… we are Magicians … we are Sommeliers!!! …
SALUTE!